About this document

Analyzing Library Service Quality Factors by Hina Ghafoor is a document available to read on EtoBox.

This document summarizes an assignment analyzing the front stage and backstage elements of the library service at HIT library in Taxila, Pakistan. It identifies tangible aspects that influence customer perceptions of quality, such as furniture, book labeling, and computer systems. Standardization is recommended for processes like membership fees and book loan periods. Potential bottlenecks like outdated books are identified, and replacing old books with updated materials is suggested as a recovery procedure

Author

Hina Ghafoor

Language

EN