About this document
Lean Six Sigma in Indian Bank Services by Bashyam Ram is a document available to read on EtoBox.
The document discusses applying Lean Six Sigma methodology to improve the cheque clearance process in Indian banks. It aims to reduce waiting time and increase customer satisfaction. Data was collected from a bank and analyzed using value stream mapping and the DMAIC process. The current state map identified bottlenecks and non-value added activities. On average, it took banks 3 days to clear cheques, with 510 cheques processed daily. The project aims to analyze root causes of delays and propose improvement
- Author
- Bashyam Ram
- Language
- EN