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This document describes the characteristics of two types of difficult customers: the grumpy customer and the vain and know-it-all customer. The grumpy customer always complains and gets angry easily, guided more by emotions than by reason. The vain and know-it-all customer believes they know everything and tries to teach others, acting in an arrogant and demanding manner. The document provides advice to help both types of customers, such as listening to them attentively, trying to...

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ScribdTranslations

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EN