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What is Service Quality Assessment at Commercial Nominees about?

This thesis assesses service quality and customer satisfaction at Commercial Nominees PLC, utilizing the SERVPERF model to measure dimensions such as reliability, empathy, and assurance. The study employs a quantitative methodology to analyze data from service recipients in Addis Ababa, revealing that while customers are satisfied with reliability, empathy, and assurance, they are dissatisfied with responsiveness and tangibility. The findings indicate a positive correlation between service quality dimension

Author

demssie.eco

Language

EN