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What is E-Service Overview and Characteristics about?

Dr. Hamed Taherdoost is the founder of Hamta Group and has over 20 years of experience in research and development across various industries. The document discusses e-services, their definitions, characteristics, domains, advantages, and quality dimensions, highlighting the shift from traditional services to technology-mediated services. It emphasizes the importance of e-services in improving service quality and customer satisfaction while detailing various perspectives and classifications related to e-serv

Author

Rediet mamo

Language

EN