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What is Rough Set Model for HRM in IT Firms about?

This document discusses using a rough sets model to analyze human resource development and customer relationship management in information technology corporations. It aims to identify employee characteristics and behaviors that build good relationships with customers. The rough sets model can handle vagueness and uncertainty in the data to differentiate between employee groups. The results will provide guidelines to improve human resource management, customer relationship management, and employee and custom

Author

linh lê

Language

EN