About this document
E-Banking by Khristine Dela Cruz is a document available to read on EtoBox.
This document discusses a study on the impact of e-banking on customer satisfaction in private commercial banks in Sri Lanka. The study aims to investigate how different e-banking services like ATM, internet, mobile and telephone banking impact customer satisfaction. Data was collected through questionnaires from 150 respondents using e-banking in Galle district. The measurement model was modified after removing some items. The results found that ATM, internet, online and credit/debit card banking positivel
- Author
- Khristine Dela Cruz
- Language
- EN