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TQM Techniques for Continuous Improvement by Joal lendon Aala is a document available to read on EtoBox.
What is TQM Techniques for Continuous Improvement about?
This document discusses techniques used in total quality management. It explains that process improvement plays an essential role in business strategy by continuously improving delivered value to customers. Two examples are given of companies that improved processes through reducing touches on computer hard drives and eliminating unnecessary paper forms. The document then focuses on Kaizen philosophy of continuous improvement and breakthrough improvement through stretch goals. It defines benchmarking and de
- Author
- Joal lendon Aala
- Language
- EN