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Citizen Service Points in Portugal: Efficacy Study by Mirela Anghel is a document available to read on EtoBox.

What is Citizen Service Points in Portugal: Efficacy Study about?

This document discusses the effectiveness of public services in Portugal, specifically analyzing Citizen Service Points (PAC). It finds that citizens are very satisfied with the efficacy of PACs. The variables related to accessibility, products/services, and citizen involvement/participation have the greatest impact on overall citizen satisfaction with PACs. PACs were created to decentralize public services and bring them closer to citizens, reflecting Portugal

Author

Mirela Anghel

Language

EN