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Quality Function Deployment Overview by Chintan Singhvi is a document available to read on EtoBox.

What is Quality Function Deployment Overview about?

The document discusses Quality Function Deployment (QFD), a process used to determine customer requirements and translate them into product design characteristics. It describes how QFD was developed in Japan in 1966 and how the key tool in QFD is the "House of Quality", a matrix that relates customer wants to how the firm will meet those wants. The document provides an example of how QFD was used to identify design characteristics for an online retail service called Baggy.com by determining customer wants t

Author

Chintan Singhvi

Language

EN