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The Virtual Reference Desk : Creating a Reference Future by Lankes, R. David, 1970- is a book available to read on EtoBox.

What is The Virtual Reference Desk : Creating a Reference Future about?

xiii, 226 pages : 23 cm This collection is based on peer-reviewed lead papers from the Virtual Reference Desk Conference in Ohio, which have been developed, updated and refined for inclusion here. This is the pre-eminent forum in the world for the discussion and dissemination of the latest information on reference provision in a broad range of libraries, where leading scholars and practitioners in the reference information field offer knowledge and advice for embracing the future of reference services Includes bibliographical references and index Part I: Creating a Reference Future: Chat Reference -- 1. Bringing together teens and chat reference : reconsidering "the match made in heaven" / Laura Kortz, Sharon Morris, and Louise W. Greene -- 2. Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / Marie L. Radford -- Part II: Creating a Reference Future: Training and staffing -- 3. Training for online virtual reference : measuring effective techniques / Eileen G. Abels and Malissa Ruffner -- 4. Staffing for live electronic reference: balancing service and sacrifice / Joe Blonde -- Part III: Creating a Reference Future: Evalu

Author

Lankes, R. David, 1970-

Publisher

London : Facet Publishing

Published

2006

Language

EN

ISBN

9781856045667

Subjects

Reference