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What is meant by quality? Who decides whether a product or service is of acceptable quality and what is acceptable? These are, on the face of it, three simple questions, but ask 100 people, and there will be many different answers. This article attempts to define quality, how it is measured, and the activities that should be performed by IT teams to ensure their solutions are fit for purpose, prior to delivery to their customers.
- Author
- Business Expert Press
- Language
- EN