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What is Understanding Quality Fundamentals about?

This document provides an introduction to quality, including definitions of quality, a history of quality methodology, and key aspects of quality assurance and quality control. It discusses how quality is defined in terms of meeting customer needs and specifications. Key thinkers who advanced the field such as Deming, Juran, Crosby, and Ishikawa are also summarized. The document outlines the purpose and phases of quality assurance systems and emphasizes that quality does not occur by accident but requires i

Author

Hafiz Amirul

Language

EN