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What is Printer Issue and Customer Support about?

The customer called about a problem with their printer not printing. The agent determined through questioning that the printer was only 6 months old and had printed around 200 pages, mostly in grey scale and draft quality. After trying to clean the cartridges, the printer was still not working properly, indicating an internal failure. The agent could not help further and advised they would transfer the customer to the area in charge of guarantees to call them back within 60 minutes.

Author

Felipe Camargo Ortiz

Language

EN