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The capstone project details the operational transformation of HEMSA, a family-owned retail company in Monterrey, Mexico, which successfully reduced shrinkage from 10% to approximately 2% over two years through structured controls and disciplined execution. The project highlights the importance of defined processes and accountability in mitigating losses, achieved without significant technological investment. Results included improved inventory visibility, manager accountability, and a cultural shift toward
- Author
- wherrmann1
- Language
- EN