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Case Study: Supervisory Communication Skills by Sharad Patil is a document available to read on EtoBox.

Rachana was promoted to office supervisor of the customer relations department despite being very friendly with her coworkers. As supervisor, she failed to enforce rules or check work quality, instead spending her time helping the other typists. This led to complaints about poor work and long breaks. When her boss Avishek spoke to her, she refused to discipline her friends. He will hold a seminar on separating personal and professional relationships to address the issues in the department.

Author

Sharad Patil

Language

EN