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What is Total Quality Management about?

Total Quality Management (TQM) has evolved from a reactive approach focused on inspection to a proactive strategy that emphasizes building quality into products and processes. The shift in quality perception began in the late 1970s as U.S. industries faced competition from foreign companies producing higher quality goods at lower prices. Today, quality is viewed as a competitive advantage, with successful companies prioritizing customer expectations and striving for quality excellence to survive in the mark

Author

Sumit Kr Biswakarma

Language

EN