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What is Customer Satisfaction in Quality Management about?

This summary provides the responses of Roshllery Ariel Escalon Mejia to 11 questionnaires on quality management. In general, the responses emphasize the importance of measuring customer satisfaction, involving the customer in the design of products/services, and encouraging innovation among employees to improve quality. It also discusses the differences between industrial espionage and benchmarking, and the benefits of implementing the 5S as an initial strategy for continuous improvement.

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