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What is AI Agents - The Most Autonomous AI Powered Bots in CX about?

Zendesk is set to acquire Forethought to enhance its AI agents, which can automate over 80% of customer interactions across various channels. These AI agents are designed to resolve complex issues independently, providing personalized service and ensuring quality through built-in validation. The platform allows for quick deployment and scalability, making it a competitive edge in customer service.

Author

peiann.acosta

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EN