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What is Enhancing Hotel Service Quality in Pakistan about?

This document summarizes a research study on improving hotel service quality in Pakistan. The study examined how various elements of the hotel industry, such as courtesy of attendants, comfort in guestrooms, cleanliness, and environment affect customer satisfaction. Both qualitative and quantitative data was collected through questionnaires. The results revealed a relationship between existing hotel services and customer satisfaction. Courtesy, comfort, cleanliness, and environment were found to play import

Author

Salman Shahid

Language

EN