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What is Specialized Communication Skills in Services about?

The document discusses communication skills needed for community and disability services workers. It covers the development of these sectors in response to increasing needs, and the expectations placed on workers to assist marginalized groups. Effective communication requires self-awareness, emotional intelligence, identifying client needs, and adapting approaches based on disabilities, literacy, culture and other factors. Specific strategies discussed include using visual aids, interpreters, and ensuring c

Author

Israel

Language

EN