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PGDM Management Concepts Exam 2016-17 by wgl.joshi is a document available to read on EtoBox.

What is PGDM Management Concepts Exam 2016-17 about?

Total Quality Management (TQM) is a management approach focused on quality in all aspects of an organization. It aims to continuously improve processes and eliminate defects through employee empowerment and reducing variation and waste. TQM involves all employees and aspects of daily work to continuously improve products, services and processes. The goals of TQM are customer satisfaction and continuous process improvement.

Author

wgl.joshi

Language

EN