About this document
Call Center Simulation Insights by Adio odunola is a document available to read on EtoBox.
This document discusses call center simulation modeling. It notes that call centers are complex stochastic systems with multiple queues and customer types. Simulation models are valuable for call center management to determine staffing levels, agent scheduling, expected call volumes, service quality targets, routing strategies, and system performance. The document provides an overview of call center simulation modeling, including typical inputs, challenges, and key outputs used to evaluate system performanc
- Author
- Adio odunola
- Language
- EN