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Elizabeth Burke at Performance Lawn Equipment noticed decreasing defects from suppliers after implementing a quality initiative in 2011. She wants to predict future defect levels and the impact without the initiative. PLE also experiences high field service staff turnover. Managers disagree on the best characteristics for hiring - education level, GPA, or applicant age - to improve retention. A study of 40 past hires examined these factors. Finally, PLE tests new production technologies. When introducin

Author

gadisika

Language

EN