About this document

A+ Customer Service Training Module by Fahim Uddin is a document available to read on EtoBox.

This document provides an overview of a training module on customer relationship management (CRM). The module will cover: 1. CRM concepts like understanding customer value and creating long-term customer relationships. 2. Developing a frontline perspective through face-to-face interactions and remembering customer preferences without technology. 3. The power and impact individual agents can have through adherence to staffing guidelines and being available to take customer calls.

Author

Fahim Uddin

Language

EN