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What is Understanding BPO and Call Centers about?
Business Process Outsourcing (BPO) involves hiring third-party companies to manage specific business functions such as HR, finance, and customer service, allowing companies to reduce costs and focus on core activities. The BPO industry in the Philippines has grown significantly since the establishment of the first BPO company in 1992, providing millions of jobs and contributing to the economy. Key skills for customer service representatives include effective communication, problem-solving, and time manageme
- Author
- Beep Boop
- Language
- EN