About this document
Customer Service Improvement Proposal by Manreet Kaur is a document available to read on EtoBox.
The document proposes a new phone routing system to improve customer service at Acumen Restaurant. The current system has assistants answer calls to report new or check status of previous issues. The proposal recommends purchasing and testing a new routing system to allow callers to select report new or check status, which would free assistants for other tasks and improve customer service, though it would require investment of time and money.
- Author
- Manreet Kaur
- Language
- EN