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EFQM Model Relationships Study by fastford14 is a document available to read on EtoBox.

This article analyzes the relationships between categories in the EFQM self-assessment model based on 242 independent assessments in the Basque region of Spain, which has a high density of EFQM awards. The main finding is that relationships within EFQM categories are robust, though some enabler-result relationships do not reach suitable validity levels. This coincides with conclusions from prior studies on the Malcolm Baldrige model. The conclusions may interest both academics and professionals in quality m

Author

fastford14

Language

EN