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The Microcomputer User Services Specialist an Evolving Role by Fred Jennes is a scholarly article available to read on EtoBox.

What is The Microcomputer User Services Specialist an Evolving Role about?

The microcomputer user services specialist is a role which has emerged because campus computer centers needed to meet the changing needs of their users. Historically, campus computer centers supported mainframe users with staff consultants who were programmers and computer generalists. Now they support new microcomputer users with a consulting staff of computing generalists and microcomputer specialists. Microcomputer user services specialists aid campus users in five areas-programming assistance, educational services, purchasing advice, testing and development of microrelated products, and the installation and maintenance of hardware and software. Two challenges which computing centers face in creating this role are finding new funding sources for microcomputer staff salaries and operations, and deciding which hardware and software will be supported by the specialists. Specific examples of the role and how current trends affect it are provided in a discussion of the function of the microcomputer user services specialists at Duke University. The role will continue to evolve as new computers arrive on the campuses and new user support services are required. As microcomputers begin t

Author

Fred Jennes

Publisher

ACM Press

Published

1984

Language

EN