Can I read Complex Service Delivery Processes: Strategy to Operations, Second Edition on EtoBox?

Complex Service Delivery Processes: Strategy to Operations, Second Edition by Harvey, Jean is a nonfiction available to read on EtoBox.

What is Complex Service Delivery Processes: Strategy to Operations, Second Edition about?

This book focuses on complex services, that is, services sought because of a lack of knowledge or skills. Complex services fall into three categories: professional services, semi-professional services, and technical services. This book is also concerned with the many organizations, such as hospitals and banks that provide services requiring a mixture of professional and other services to produce the results that customers or clients want. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, from accounting to engineering, who are involved or are interested in taking part in managing their businesses will find this book an invaluable tool in achieving success. New to this Second Edition is the reorganization of the content into three parts: Part 1 - the conceptual framework linking strategy and operations; Part 2 - methodologies and techniques to achieve operational excellence; and Part 3 - ingredients and recipes for corporate and personal change initiatives. The process selection methodology has also been simplified considerably. In addition, explanation of the learning cycle has doubled in size to include a deta

Who reads Complex Service Delivery Processes: Strategy to Operations, Second Edition?

Author

Harvey, Jean

Publisher

American Society for Quality (ASQ)

Published

2011

Language

EN

ISBN

9781621983163

Category

nonfiction

Subjects

Management, Business, Mathematical Economics