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What is Conflict Management and Civility Guide about?

The document discusses managing conflict and practicing civility. It defines conflict as a disagreement between parties with opposing goals, roles, or values. Conflict can originate from differences in beliefs, personality, goals, roles, interdependencies, information, communication, resources, or stress. The costs of conflict include lower employee morale, higher absenteeism, and upsetting confrontations. Conflict escalates through stages as parties focus on personalities rather than issues. Power in confl

Author

AAA

Language

EN