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Understanding Service Design by Goitom Yirga is a document available to read on EtoBox.
What is Understanding Service Design about?
This document provides an overview of service design. It defines service design as combining services and design to create human-centered experiences. The document traces the origins of service design back to Leonardo da Vinci and Thomas Edison and discusses how it emerged as a field through the work of G. Lynn Shostack in the 1970s. It then describes the process of service design, which involves tools like ethnography, service blueprints, and prototypes. The benefits of service design for companies are dis
- Author
- Goitom Yirga
- Language
- EN