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What is Total Quality Management Overview about?

This document provides an overview of total quality management (TQM) and the evolution of quality. It discusses different definitions of quality from various quality gurus. It also outlines the learning outcomes which are to discuss the evolution of quality, distinguish different views of quality, and enumerate the benefits of TQM. The document then discusses the evolution of quality thinking from the craftsmanship era to the introduction of standardization, mass production, and quality assurance. It provid

Author

Jay Montegrande Lopez

Language

EN