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Pre-Transaction Elements in Customer Service by Benita S Monica is a document available to read on EtoBox.

What is Pre-Transaction Elements in Customer Service about?

This document discusses customer service and its key components. It defines customer service as a process that takes place between a buyer, seller, and third party, adding value to the product or service exchanged. The document outlines that customer service has pre-transaction, transaction, and post-transaction components. It also discusses strategic customer service management and measuring customer service quality using a gap model.

Author

Benita S Monica

Language

EN