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What is Retail Banking Performance Assessment about?

This document discusses a study on performance, efficiency, and solvency measurement for retail banking. The study examines customer perceptions in several areas: 1. Technology - including core banking systems, ATM networks, online and phone banking. 2. Personnel - such as knowledgeable staff, customer service, accessibility of executives. 3. Convenience - including location, hours, processing times, service quality compared to competitors. 4. Physical Atmosphere - such as parking, ambiance, seating,

Author

annamyem

Language

EN