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Understanding Total Quality Management by Kanchan Kumar Nayak is a document available to read on EtoBox.
What is Understanding Total Quality Management about?
The document defines Total Quality Management (TQM) and its principles, emphasizing the importance of customer focus, continuous improvement, and employee empowerment in achieving quality. It outlines various definitions of quality, types of quality costs, and tools for quality management. Additionally, it discusses the impact of quality improvement on productivity, costs, and overall business growth.
- Author
- Kanchan Kumar Nayak
- Language
- EN