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What is Leadership and Service Quality in Hotels about?

This document discusses a research paper that examines the relationship between organizational learning and leadership styles on service quality improvement in hotels. The study focuses on how information acquisition, distribution, interpretation and memory, along with leadership styles, can drive organizational service quality improvement. Data was collected through surveys and analyzed using regression analysis to identify relationships between the variables. The results indicate that organizational learn

Author

ADEFIOYE Adeniyi

Language

EN