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This study compares two response scales in patient satisfaction questionnaires at a Swiss University Hospital, focusing on a labelled adjectival scale (LS) and an 11-point numeric scale (NS). Results indicate that while both scales exhibit high ceiling effects, the NS shows better internal consistency and a wider spread of lower satisfaction scores. The findings suggest that the type of questions may be more influential on patient responses than the scale length itself, highlighting the need for further res

Author

babduhakimov07

Language

EN