About this document
Samsung Complaint Analysis Overview by Quynh Do is a document available to read on EtoBox.
The document provides teaching materials related to analyzing customer complaint data from Samsung. It includes instructions and examples for creating an affinity diagram and Pareto chart from the complaints. The affinity diagram groups the complaints into categories like "Screen", "Power On", and "Safety". The Pareto chart shows "Screen" issues account for 40% of complaints. Immediate attention should be given to safety issues reported. Near term recommendations include root cause analysis of common issues
- Author
- Quynh Do
- Language
- EN