Can I read Total Quality Management on EtoBox?

Total Quality Management by Besterfield, Dale H., Besterfield-Michna, Carol, Besterfield, Glen, Besterfield-Sacre, Mary is a book available to read on EtoBox.

What is Total Quality Management about?

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers.

Author

Besterfield, Dale H., Besterfield-Michna, Carol, Besterfield, Glen, Besterfield-Sacre, Mary

Publisher

Pearson Higher Education

Published

2003

Language

EN

ISBN

9780130993069

Subjects

Management, Technology, Finance

Rating

3.87 / 5 (19 ratings)

Updated

2026-03-14