About this document
Mastering Effective Customer Service by Mike Mojica is a document available to read on EtoBox.
The document discusses providing effective customer service at a front desk. It covers continuously staffing the front desk, making a good first impression, answering phones promptly, addressing customers by name, and making customers comfortable if they have to wait. It also discusses types of common hotel guest complaints like issues with service and staff attitude. Finally, it discusses what constitutes good customer service in a business like providing a welcoming environment, knowledgeable staff, promp
- Author
- Mike Mojica
- Language
- EN