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Action-Based Quality Management [recurso electrónico] Strategy and Tools for Continuous Improvement by Marta Peris-Ortiz, José Álvarez-García (eds.) is a nonfiction available to read on EtoBox.

What is Action-Based Quality Management [recurso electrónico] Strategy and Tools for Continuous Improvement about?

Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP), and the EFQM excellence model, impacts a firm's performance, enhances productivity and innovation, and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (i

Who reads Action-Based Quality Management [recurso electrónico] Strategy and Tools for Continuous Improvement?

Author

Marta Peris-Ortiz, José Álvarez-García (eds.)

Publisher

Springer International Publishing

Published

2014

Language

EN

ISBN

9783319064543

Category

nonfiction

Subjects

Management, Business