About this document
TQM Principles and Juran by akhil is a document available to read on EtoBox.
1) W. Edwards Deming and Joseph Juran were influential quality management gurus who developed philosophies and tools still used today. Deming emphasized statistical process control and the PDCA cycle. Juran developed the quality trilogy and ten steps to quality improvement. 2) Total quality management (TQM) is a management framework that aims to improve quality and customer satisfaction by involving all organizational members. It has led to benefits like increased productivity, reduced costs, and improved
- Author
- akhil
- Language
- EN