About this document
Assessing E-Services in Digital Cities by wafasa is a document available to read on EtoBox.
This document proposes and validates a structured methodology for assessing and improving e-services developed in digital cities. The methodology assesses five types of value generated by an e-service: 1) efficiency by evaluating the quality of resources and capabilities provided, 2) context, 3) usage, 4) effectiveness by evaluating assistance in tasks and objectives, and 5) impact on future behavior. It also estimates relationships between these value types. The methodology allows a more complete evaluatio
- Author
- wafasa
- Language
- EN