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This document presents a Social Listening system developed to analyze customer feedback on tourism services in Da Lat, Vietnam, utilizing techniques like Aspect-Based Sentiment Analysis (ABSA) and Named Entity Recognition (NER). The system processes over 430,000 reviews from various online platforms, providing insights through an interactive dashboard to support decision-making for local businesses. Future work aims to enhance model accuracy by expanding the dataset and incorporating complex linguistic patt

Author

22520745

Language

EN