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Enhancing Customer Satisfaction at Hilton by anvirik26dec is a document available to read on EtoBox.

What is Enhancing Customer Satisfaction at Hilton about?

The document discusses enhancing service quality and customer satisfaction at Hilton Hotel, emphasizing the importance of meeting customer expectations and perceived service quality. It outlines the gap model of service quality, tools for identifying gaps, and strategies for improvement, including employee training and technology use. Key performance indicators and regular assessments are recommended for continuous enhancement of service standards.

Author

anvirik26dec

Language

EN