About this document
Quality Management for E-Learning Centers by Florin Popescu is a document available to read on EtoBox.
This document provides a methodological guide for defining a quality management system for an e-learning center based on the ISO 9001:2000 standard. It introduces the objectives and structure of the guide, which is aimed at schools and organizations interested in analyzing their processes and monitoring quality. The guide proposes a methodology for: 1) establishing customer/user needs, 2) mapping processes using a process model, 3) analyzing processes and their phases using appropriate tools, and 4) definin
- Author
- Florin Popescu
- Language
- EN