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Email vs. Face-to-Face Negotiations by Don Rathnayaka is a document available to read on EtoBox.

What is Email vs. Face-to-Face Negotiations about?

This study compared emotions, perceptions and outcomes between face-to-face and email negotiations. It found that email dyads had less agreement, satisfaction, rapport and trust than face-to-face dyads. Face-to-face dyads rated emotions higher during negotiations, while email dyads were more accurate perceiving emotions. Accuracy perceiving negative emotions predicted settlement regardless of environment.

Author

Don Rathnayaka

Language

EN