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Service management involves managing the flow of information, materials, and services from suppliers to customers. A supply chain includes all organizations involved in this process. Characteristics of services include intangibility, inseparability, variability, and lack of ownership. Services are also classified based on industry, target effect, skill level required, and degree of customer involvement. Service encounters are moments of direct interaction between customers and service providers. Service b

Author

Santhosh Kumar P

Language

EN