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What is Customer Complaint Handling SOP about?

This document outlines a standard operating procedure for handling customer complaints at VM Corn Experts. It defines responsibilities for complaint handling, the procedure for logging, investigating, and taking corrective action on complaints, and monitoring and reporting requirements. High and medium risk complaints that could cause illness or injury are investigated to determine the source of the issue. An annual report on complaints is presented to management for review and continuous improvement.

Author

kitek

Language

EN